Online booking terms
These terms and conditions are applicable for all reservations.
In order to confirm your booking we require a rent down payment. We cannot guarantee any reservation until the rent down payment is received. Complete payments and due dates will be specified in your confirmation email.
We accept all major credit cards, paypal and wire transfer.
If aplicable, the deposit for damages to the property or losses of inventory shall be refunded to you upon departure or by bank transfer within 7 working days of your departure, once we verify that the property and inventory are in the same state as delivered upon your arrival. Should damages or losses occur, we will deduce the necessary amount. In such case, you will receive a detailed receipt of the expenses.
We refund 100% (deducted from the bank fees) of the rent down payment 60 days or more prior to arrival date.
In the event that the unit becomes unavailable during the rental period and in the event that you do not accept any suitable alternative Unit which is offered to you then you are entitled to cancel the booking and the booking fee will be refunded to you, but neither the owner or the company will be liable to you for any further amounts in respect of the cancellation of the booking.
Check-in and check-out time
Standard check-in time is from 15h00 and standard check-out time is until 11h00. We always try to be flexible. So different time can be arranged if informed in advance and the properties are available.
Make sure you let us know your check-in hour otherwise delays may occur.
Occupation must be limited to the maximum number of persons agreed and paid (extra charges may apply for larger groups for the preparation and bedding and linen provided for them).
Unless otherwise stated in writing, the holiday price will include all charges for water, gas and electricity. Guests must comply with reasonable usage and may be charged if excessive energy is consumed during their stay (i.e. Excessive electricity fee if leaving air conditioning run with doors and windows open).
While certain units may accept small pets, subject to prior approval, it's only with the condition that they are not allowed on the furniture, and especially the beds, nor left unattended in the Unit. There must be no evidence that a pet has been at the property upon departure.
The Guest undertakes to keep the Unit and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to the Company or Owners the value of any part of the Unit, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.
The Guest must allow the Company or Owner and/or its agents to enter the Unit to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted.
The Guest must not use the Unit or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or the Company or to any neighbours. Community regulations must be respected at all times.
Smoking is not permitted inside our Units and the Guest and any member of his or her party undertakes not to smoke inside the Unit.
The Guest agrees to ensure that the Unit is left reasonably clean and tidy (including putting the dishes in the dishwasher, taking garbage to the disposal). The Guest agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Guest fails to comply with this clause.
The Agreement is personal to the Guest. The Guest must not use the Unit except for the purpose of a holiday by the Guest and the Guest's party during the Holiday Period, and not for any other purpose or longer period.
The maximum occupancy of the Unit shall not be exceeded. If the Guest wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of the Company and/or Owner. If permission is granted, an additional charge will be levied.
Should the Guest find on arrival that there is a problem, or cause for complaint, the Guest should immediately contact the Bairrus representative. Reasonable steps will then be taken to assist the Guest. The Company will not normally make any refunds in respect of complaints made after the Guest's departure from the Accommodation if the Guest did not make the complaint or the problem known to the local contact during the holiday. If the Guest wishes to comment on his or her stay a comment/suggestion form may be completed and left in the Accommodation, or alternatively emailed to the Company directly. All complaints made after the Guest's departure must be made in writing and emailed to the Company and received no later than 7 days after the date of departure.
Right to Evict
The Company or Owner and /or its agents reserves the right to ask the Guest and his or her party to leave the property (without compensation being payable to the Guest or any member of his or her party) if this is deemed necessary by the Company and / or its agents where if there is a serious breach by the Guest of the Agreement or their behaviour is such as to endanger the safety of the property or staff. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the Guest an opportunity to rectify the breach and failure to do so shall entitle the Company or agents to terminate the agreement.